Shipping & Delivery
Free delivery available. Choose a specific delivery date & time that suits you for an additional fee.
General Delivery Information
We offer Free Standard Delivery within the UK for orders £50 and over. For orders under £50, a shipping fee applies.
All orders will be processed within 2 business days (Monday to Friday, excluding public holidays), and will dispatch and arrive within the following time frame:
Standard Delivery:
Delivery Time: 6-10 Business Days
Shipping Charge:
FREE for orders £50 and over
£4.99 for orders under £50
Dispatch Confirmation Email
When we dispatch your order, we will send a dispatch confirmation email to let you know your parcels are on their way. If you have not received this email after 4 working days you can Email or Whatsapp us and we'll be happy to help resolve this for you.
Order Tracking
All parcels will be sent with a tracking number. Once your parcels arrived the logistic hub, you can track your order online. You can find the ‘Track Order’ button in your confirmation email.
FREE DELIVERY OFFER
We offer FREE UK delivery on full priced products. Excluding selected items.
Seentat reserve the right to end this offer without any notice.
What if I miss a delivery?
The courier will:
- Leave a delivery card and send you a text to let you know the delivery was missed.
- Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
- Possibly deliver to your neighbours. In this case please see the delivery card left for you.
Are there any reasons why you cannot deliver?
Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.
In this unlikely event:
- We’ll tell you why.
- We’ll let you know if any remedial work is needed for us to deliver your product.
- We’ll reschedule the visit if possible.
What if the item I want is out of stock?
Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock.
Do you ship to PO Box addresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do I need to sign for my order?
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.
Can someone else sign for my shipment?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Can I ship to an alternative address?
You can choose to get your orders delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.
Will I need to pay duty on my delivery?
Orders shipped to United Kingdom will not charged by any duties. Orders shipped to certain countries will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.
FAQs
Why are your products so cheap? Are they new?
We source our products globally at lower prices. They are brand new and genuine.
How long is the delivery?
For standard delivery, 6-10 Business Days (does not include Sat and Sun and Public Holidays).
Do you accept instalment payment?
Sorry we do not accept.
Who will be responsible for the return logistics fee?
For purchases that are returned due to change of mind and items not as expected, customers will be responsible for the transportation fee.
*If the order has already been dispatched, a handling charge of 10% of the order value will apply, with a minimum of £30 per order.*
.png)
